Effective Date: 30th May, 2025
Thank you for supporting TDR Foundation. We are committed to ensuring your order experience is smooth and transparent. Please read our Order and Shipping Policy carefully before placing an order.
Order Processing Time
Orders are processed within 2-5 business days after receiving confirmation. You will receive a notification once your order has been accepted/shipped.
Order Confirmation
Once your order is placed, you will receive an email confirmation with your order number and details.
Order Modification or Cancellation
If you need to modify or cancel your order, please contact us within 24 hours of placing it. Once the order has been processed or shipped, it cannot be modified or cancelled.
Membership fees
Membership fees are Voluntary contributions and are non refundable, you will receive an email confirmation with your membership number and details.
Shipping Locations
We currently ship to addresses within India and select international destinations. Please contact us for international shipping availability.
Shipping Methods and Time
We offer standard and expedited shipping options:
Standard Shipping: 5–10 business days
Expedited Shipping: 2–5 business days
Shipping times may vary due to carrier delays or national holidays.
Shipping Charges
Shipping fees are calculated at checkout based on destination and delivery method. We may offer free shipping on orders above a certain amount.
Tracking Orders
Once shipped, you will receive a tracking number via email. You can track your package on the carrier’s website.
Undeliverable Packages
If an order is returned due to an incorrect or undeliverable address, we will contact you for re-shipping. Additional shipping charges may apply.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact us within 48 hours of delivery. We will do our best to resolve the issue or offer a replacement if qualified for.